MyPortal is Ciena's enterprise web application build around the theme of software defined networking. This application is packaged with a legacy product VWAN, and enhances VWAN's capabilities by functioning as a north bound interface, using VWAN's api.
1. User persona and use cases
Coming from a non-Telecom background, I worked incessantly to gather domain knowledge and understand the users for enterprise products. I leveraged Ciena's learning portal and interacted with our internal and external stakeholders.
2. Task flows
For each high level use case, I created robust taskflow diagrams that were then translated into low fidelity wireframes. A major use case for MyPortal app was to create and reserve bandwidth services. For this, a new taskflow was created that was a major improvement from the previous version as it reduced the user's cognitive load and improved the decision making.
3. Hi fi wireframes
I designed the high fidelity wireframes once the low fi ones were reviewed.
4. Service creation demo using axure rp
Created interactive mockup to communicate the interactions and flows. This helped developers in mapping the accurate experience while creating building the product. We received increased interest from our customers after the release. This product has now moved to its next version as "Guest Portal" under Blue Planet suite. Guest Portal as a proof of concept (PoC) also won the first prize in its category during MEF 2017
Shown below is a demo (no sound):